// PRIVACY_POLICY
At superlg1, your privacy is not an afterthought — it is built into the foundation of how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have as a registered player in the Philippines.
// OUR COMMITMENTS
Six core privacy commitments we make to every superlg1 player — before you read the full policy.
Every piece of data transmitted between your device and superlg1 is protected by 256-bit SSL encryption. Your personal details, payment information, and account credentials are never sent in plain text.
superlg1 does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely for the purposes described in this Privacy Policy — nothing more.
superlg1 processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.
Data collected by superlg1 is used only for the specific purposes for which it was collected — account management, payment processing, regulatory compliance, and service improvement.
You have the right to request deletion of your personal data from superlg1's systems, subject to our legal retention obligations. Requests are processed within 30 days of receipt.
superlg1 maintains a clear, plain-language record of what data we hold, why we hold it, and who we share it with. No hidden data practices, no vague catch-all clauses.
Scope of This Policy: This Privacy Policy applies to all personal data collected and processed by superlg1 in connection with your use of the superlg1 website, mobile application, and all associated services. By registering an account or using the superlg1 Platform, you acknowledge that you have read and understood this Privacy Policy.
superlg1 ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all individuals who interact with the superlg1 Platform. This Privacy Policy has been prepared in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR"), as enforced by the National Privacy Commission ("NPC").
This Privacy Policy describes the types of personal information we collect from players and visitors, the purposes for which that information is used, the circumstances under which it may be shared with third parties, the security measures we employ to protect it, and the rights available to you as a data subject under Philippine law.
We encourage you to read this Privacy Policy carefully and in its entirety. If you have questions about any provision, please contact our Data Protection Officer using the details provided in Section 15 of this document.
For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, superlg1 acts as the Personal Information Controller in respect of the personal data collected through the superlg1 Platform. This means that superlg1 determines the purposes and means of processing your personal data.
Where superlg1 engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and game software suppliers — those parties act as Personal Information Processors and are contractually bound to process data only in accordance with superlg1's instructions and applicable data protection law.
Data Protection Officer: superlg1 has appointed a Data Protection Officer ("DPO") responsible for overseeing compliance with this Privacy Policy and applicable data protection legislation. Contact details for the DPO are provided in Section 15.
superlg1 collects the following categories of personal data from players and Platform visitors:
Sensitive Personal Information: superlg1 may collect certain categories of sensitive personal information as defined under the DPA, including government-issued identification numbers and financial account details. This data is collected solely for KYC compliance and payment processing purposes and is subject to enhanced security controls.
superlg1 collects personal data through the following channels:
superlg1 processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract |
| Payment processing and transaction records | Performance of a contract |
| KYC identity verification | Legal obligation (AML/CTF compliance) |
| Age verification (21+ requirement) | Legal obligation (gaming regulations) |
| Fraud detection and prevention | Legitimate interests of the Company |
| Responsible gaming monitoring | Legal obligation / legitimate interests |
| Marketing communications | Consent (opt-in basis) |
| Platform analytics and improvement | Legitimate interests of the Company |
| Regulatory reporting | Legal obligation |
superlg1 uses the personal data we collect for the following specific purposes:
To create and maintain your superlg1 account; to verify your identity and age; to process deposits and withdrawals; to deliver the games and services you request; and to provide customer support when you contact us.
To comply with our obligations under Philippine gaming regulations, anti-money laundering ("AML") laws, counter-terrorism financing ("CTF") requirements, and any other applicable legal or regulatory obligations. This includes filing mandatory reports with relevant Philippine authorities where required by law.
To detect, investigate, and prevent fraudulent transactions, unauthorized account access, bonus abuse, and other prohibited activities. superlg1 uses automated systems and manual review processes to monitor for suspicious activity across the Platform.
To monitor player activity for indicators of problem gambling behavior; to enforce deposit limits, cooling-off periods, and self-exclusion requests; and to comply with responsible gaming obligations under applicable regulations.
Where you have provided your consent, superlg1 may use your contact details to send you information about promotions, bonuses, new games, and other offers available on the Platform. You may withdraw your consent to marketing communications at any time by updating your account preferences or contacting customer support.
To analyze usage patterns, identify technical issues, and improve the functionality, performance, and user experience of the superlg1 Platform. Analytics data used for this purpose is aggregated and anonymized wherever possible.
superlg1 does not sell your personal data. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:
GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers require certain personal and financial data to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and are independently regulated.
superlg1 engages accredited third-party KYC service providers to assist with identity verification. These providers receive only the minimum data necessary to complete the verification process and are contractually prohibited from using your data for any other purpose.
Third-party game developers whose titles are available on the superlg1 Platform may receive anonymized or pseudonymized gameplay data for the purpose of game performance monitoring and RNG certification. No directly identifiable personal data is shared with game providers without your explicit consent.
superlg1 may disclose personal data to Philippine gaming regulators, the Anti-Money Laundering Council ("AMLC"), the National Privacy Commission ("NPC"), law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive. superlg1 will notify affected players of such disclosures where legally permitted to do so.
superlg1 may share personal data with legal counsel, auditors, and other professional advisors where necessary for the conduct of legal proceedings, audits, or regulatory compliance reviews. All such advisors are bound by professional confidentiality obligations.
No Cross-Border Transfers Without Safeguards: superlg1 does not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place, consistent with the requirements of the Data Privacy Act of 2012 and NPC regulations.
superlg1 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data. The following categories of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens | Session |
| Functional | Language preferences, game settings, responsible gaming tool states | Up to 12 months |
| Analytics | Page view tracking, navigation patterns, performance monitoring | Up to 24 months |
| Marketing | Promotional campaign tracking, affiliate attribution (consent required) | Up to 30 days |
Strictly necessary cookies cannot be disabled as they are essential for the Platform to function. You may manage your preferences for all other cookie categories through your browser settings or the cookie preference panel available on the Platform. Note that disabling certain cookies may affect the functionality of some Platform features.
superlg1 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with superlg1's data disposal procedures.
superlg1 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Security Incident Notification: In the event of a personal data breach that is likely to result in serious harm to affected individuals, superlg1 will notify the National Privacy Commission and affected players within seventy-two (72) hours of becoming aware of the breach, as required under the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by superlg1:
You have the right to be informed of how your personal data is being collected and processed, including the purposes, scope, and methods of processing.
You have the right to request a copy of the personal data superlg1 holds about you, along with information about how it is being used.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. Some corrections may require supporting documentation.
You have the right to request deletion of your personal data, subject to our legal retention obligations under AML and gaming regulations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests.
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
To exercise any of the above rights, please submit a written request to our Data Protection Officer using the contact details in Section 15. superlg1 will respond to all verified data subject requests within thirty (30) days of receipt. We may request proof of identity before processing your request to protect against unauthorized access to your data.
The superlg1 Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations applicable to casino-style gambling. superlg1 does not knowingly collect personal data from individuals under the age of 21.
If superlg1 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the superlg1 Platform, please contact our customer support team immediately.
The superlg1 Platform may contain references to third-party game providers and payment services. These third parties operate independently and have their own privacy policies. superlg1 is not responsible for the privacy practices of third-party service providers and encourages you to review their respective privacy policies before providing any personal data directly to those parties.
superlg1 does not include external links to third-party websites within the Platform's main navigation or content areas. Any data you provide directly to a payment provider such as GCash or PayMaya is governed by that provider's own privacy policy and terms of service.
superlg1 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes to this Privacy Policy are material — meaning they significantly affect your rights or how your data is processed — superlg1 will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect. Your continued use of the superlg1 Platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how superlg1 is protecting your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by superlg1, please contact our Data Protection Officer:
superlg1 Data Protection Officer
Email: [email protected]
General Support: [email protected]
Response Time: Within 30 days for formal data subject requests; within 24 hours for general privacy inquiries.
If you are not satisfied with superlg1's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available on the NPC's official website.
For responsible gaming concerns, account self-exclusion requests, or deposit limit adjustments, please visit our Responsible Gaming page or contact our support team directly. All responsible gaming requests are handled with strict confidentiality and are processed as a priority.